jel777 Privacy Policy
Protecting your personal information is our top priority. Learn how jel777 collects, stores, and keeps your data secure.
Introduction & Scope
This privacy policy ("Policy") applies to all users of the jel777 platform. Please read this policy in full before using the site.
General Overview
jel777 ("we", "our") is an online gaming and betting platform providing services to users in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure.
This policy explains how we collect your personal information, the purposes for which it is used, how long it is retained, and with whom it may be shared. By using the jel777 website or registering an account, you consent to the terms of this privacy policy.
Creating an account or playing games on our platform is strictly prohibited for anyone under the age of 21. We do not knowingly collect information from minors.
What Information We Collect
Registration & Identity Information
When creating an account, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details for identity verification
- User's chosen username
Financial & Transaction Information
During deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (where applicable)
- Transaction history and reference numbers
- Deposit and withdrawal amounts and dates
The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800.
Technical & Usage Information
When you use our platform, the following is collected automatically:
- IP address and device type
- Browser type and version
- Cookie and session data
- Page visit time and duration
- Game play history and activity logs
Communication Information
When you contact us, we retain:
- Records of live chat conversations
- Email messages and their attachments
- Complaint and issue-related information
- Customer service ticket details
Purpose of Data Use
Purposes of Data Use
We use the information we collect for the following purposes:
- Completing account creation and verification processes
- Processing transactions and ensuring financial security
- Improving service quality and resolving technical issues
- Preventing fraud and illegal activity
- Verifying user identity (KYC process)
- Sending promotional offers, bonuses, and newsletters (with consent)
- Providing customer service and support
- Meeting legal obligations and resolving disputes
- Monitoring responsible gaming and implementing protection measures
- Personalising the user experience
Cookie Policy
What Cookies Are and How They Are Used
Cookies are small text files stored in your browser. The jel777 platform uses cookies to improve your experience and keep services running smoothly. We use the following types of cookies:
- Essential cookies: Required for the basic functionality of the site, such as maintaining login sessions.
- Functional cookies: Remember your preferences and settings, such as language selection.
- Analytics cookies: Monitor site usage to help improve services.
- Security cookies: Used to detect and prevent fraudulent activity.
You can manage cookies through your browser settings. Please note that disabling cookies may prevent some features of the site from working correctly.
Data Sharing & Disclosure
Sharing Information with Third Parties
jel777 does not sell your personal information to third parties. However, information may be shared in the following circumstances:
- Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking service providers.
- Technology service providers: Limited information is shared with our approved technology partners to operate services securely and efficiently.
- Legal authorities: Information may be required to be disclosed in response to legal orders, court directions, or government investigations.
- Fraud prevention agencies: Necessary information may be shared with verification agencies to prevent suspicious activity.
Outside the cases listed above, we will not provide any personal information to third parties without your consent.
Data Protection Measures
Technical Security
jel777 follows the highest industry security standards to keep your information safe. Security technologies used on our platform:
- SSL encryption — all data transfers secured
- Communication security via TLS 1.3 protocol
- Firewall and intrusion detection systems
- Personal information stored in encrypted databases
- Regular security audits and vulnerability assessments
Administrative Security
Alongside technical security, we have strict security measures at the administrative level as well:
- Only authorised staff can access personal information
- Two-factor authentication (2FA) is mandatory
- Regular staff training on privacy and data protection
- Rapid response plan in the event of a data breach
If you notice any suspicious activity, contact us immediately.
Data Retention Period
Data Retention Policy
We retain your personal information only for as long as it is necessary or legally required. The retention periods for specific types of information are as follows:
- Account information: For the duration the account is active and after closure as required by law.
- Financial transaction records: Long-term retention is required under financial regulatory requirements.
- Communication records: Retained for a limited period for improving customer service quality and resolving disputes.
- Marketing consent: Until consent is withdrawn, and after withdrawal as legal evidence.
- Technical logs: For a limited period for security analysis.
Once the retention period ends or the data is no longer needed, we securely delete or anonymise it.
Your Rights & Controls
User Rights
jel777 is committed to ensuring you have full control over your personal information. You hold the following rights:
- Right of access: You may request to know what information we hold about you.
- Right to rectification: You may request correction of incomplete or inaccurate information.
- Right to erasure: You may request deletion of your information in certain circumstances.
- Right to object to processing: You may object to the processing of your information for specific purposes.
- Right to withdraw consent: You may withdraw consent to marketing communications at any time.
- Right to data portability: You may request your information in a structured format.
To exercise these rights, contact us via live chat or email. We will process your request as quickly as possible.
Protection of Minors
Protection of Minors' Information
jel777 strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect any personal information from minors.
Age verification is mandatory during the account registration process. If we become aware that a minor is using our platform, we will immediately close the relevant account and delete any information collected.
If you suspect that a minor has created an account using your information, please contact our customer service immediately.
Policy Changes & Updates
Process for Updating the Privacy Policy
We may update this privacy policy from time to time. When changes are made:
- The "Last updated" date at the top of the policy will be changed.
- For significant changes, registered users will be notified by email or via a notice screen on the platform.
- Continued use of the platform after changes are made will be taken as acceptance of the new policy.
- Previous versions of the policy will be archived with us.
We recommend that you review this page regularly to stay informed about the latest privacy policy.
It is our responsibility to adhere to the jel777 privacy policy. Our platform is secured with SSL encryption and advanced security technology. Fair play and transparency are our core principles.
Contact Us
Have a question about privacy?
If you have any questions or concerns about this privacy policy, our dedicated support team is always ready to help you. Our 24/7 Bengali live chat support is always available for your convenience.
For data protection requests, we generally try to respond within business days. For more details, visit our FAQ page or read About Us.